Cork City Council Community Response Forum (CFR)

Cork City Council – Community Call Cork City Council offices are currently closed to the public. Use the following numbers:

Customer Service Unit Tel: 021 492 4000 for all enquiries 

Email: For general queries regarding the Cork City Community response to the virus

Cork City Community Support Helpline:  Tel: 1800-222-226 (Mon-Sun  8am – 8pm) Email

This helpline aims is to ensure more vulnerable members of the community or those living alone can access deliveries of groceries, medicine & fuels and can avail of social care supports, as needed. It is part of the Community Call Initiative. Click to read more:
For health advice and the most reliable up-to-date information, see the HSE Coronavirus page:

HSE National Helpline Number 1850 241850.

Cork City Community Response Forum (CRF) is being co-ordinated by Cork City Council. In addition to the Community Phoneline, the Council’s COVID-19 Community Response Forum will work to ensure that local community resources are getting to the people that need them including social care support and social contact.

Cork City has been broken into 16 local area teams with a Cork City Council community worker and HSE community worker in each area who will work with ‘local champions’ – namely the existing voluntary organisations and groups who know their locality and can help us to match need with service delivery. Each of the 16 local areas also has a link to Community Garda Services. 

The core aim of this forum is to contribute to the community-wide effort to limit the spread of COVID-19 by ensuring a coordinated community response. Cork City Council’s COVID-19 Community Response Forum will work to ensure that local resources – including social care support and social contact – are targeted at the people who need them most. There are many agencies currently doing super work in delivering care to older and vulnerable people in our communities and this forum is aimed at building on this, not duplicating it.

Read more about changes to the way Cork City Council is delivering its service in these times:

Other Changes and Updates

  • Housing: HAP tenants contact  021 492 4000, email or  
    The Homeless Unit is now located at City Quarter, Lapps Quay. Tel:  021 – 4924248 or by email
  •  Parking: No charges will apply for on street parking in the city, and Cork City Council-controlled on & off-street parking in Douglas. Multi-storey car parks ( Paul St & North Main St) are free of charge in this time. 
  • Emergency response crews are still in place to respond to flooding, traffic accidents, fallen trees or branches, to make emergency public light repairs etc
  • Cork City Council is deferring rates payments for three months in line with the Government’s announcement. Details of business supports, put in places by the Department of Social Protection visit and 
  • The English Market remains open. Let support all local traders who are managing to keep the doors open.
  • Libraries, leisure and cultural spaces: Cork City Libraries online resources are available online where you can borrow eBooks, eMagazines, listen to music, take an online course – and it’s all free with your library card.

Read more here: